isoΟ Διεθνής Οργανισμός Τυποποίησης (ISO) προχώρησε το Σεπτέμβρη 2015 στην έκδοση αναθεωρημένου προτύπου για το ISO 9001:2015 (Ποιότητα).

 

iso 9001- ed historyΤο πρότυπο εκδόθηκε πρώτη φορά το 1987 και έχει αναθεωρηθεί 6 φορές μέχρι σήμερα.

 

 

Η σημαντικότερη αλλαγή  από την αρχική του έκδοση το 1987 θεωρείται η έννοια της διαχείρισης και αξιολόγησης των κινδύνων (Risk Based Thinking), η οποία εισάγεται   για πρώτη φορά στη δομή του προτύπου.

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Η αλλαγή αυτή κρίθηκε αναγκαία από το Διεθνή Οργανισμό Τυποποίησης (ISO), προκειμένου το πρότυπο να προσαρμοστεί καταλληλότερα σε μια συνεχώς μεταβαλλόμενη παγκόσμια αγορά, διασφαλίζοντας ότι οι απαιτήσεις του αντικατοπτρίζουν συνεχώς τις ανάγκες των ενδιαφερομένων μερών.

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Το ISO 14001:1994,  αναθεωρήθηκε τον 9/2015, απο τον Διεθνή Οργανισμό Τυποποίησης (ISO).

Η σημαντικότερη αλλαγή από την αρχική του έκδοση του 1994 είναι ότι για πρώτη φορά στη δομή των προτύπων εισάγεται η έννοια της διαχείρισης και αξιολόγησης των κινδύνων (Risk Based Thinking). Χρησιμοποιώντας επίσης, το Annex SL template.

(Στο μέλλον αυτό το πατρόν, θα ισχύει για όλα τα διαχειριστικά συστήματα -MSSs- καθώς θα μοιράζονται τις ίδιες βασικές απαιτήσεις και έννοιες, όπως η διαχείριση, οι προδιαγραφές, η πολιτική, ο προγραμματισμός, η απόδοση, η διαδικασία, ο έλεγχος, η παρακολούθηση, η μέτρηση, η λήψη αποφάσεων,οι διορθωτικές ενέργειες, και η μη συμμόρφωση είναι κοινές για το σύνολο των συστημάτων).

Συγκριτικές διαφορές του νέου με το παλιό σύστημα: Read More…

Mε επίκεντρο τις προκλήσεις και ευκαιρίες σχετικά με την ασφάλεια των τροφίμων

Posted by: katpetrou | 12/09/2014

11 Social Media Mistakes

SocMed MktingAlthough social media platforms are constantly evolving, we can now see that there are some fundamental guidelines that brands should adhere to when adding social media to their marketing mix.

Τhere are 11  most common mistakes that companies involved with social media make. Any one of them may not be a fatal flaw, but in combination they begin to magnify each other. Read More…

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“Εστιατόριο Παρακολουθεί Παλιά Βίντεο από το Κλειστό Κύκλωμα Ασφαλείας του και Μοιράζεται τα Σοκαριστικά Αποτελέσματα” λέγεται το θέμα που διάβασα τις προάλλες στο Distractify. Ένα πολύ δημοφιλές εστιατόριο στη Νέα Υόρκη, το οποίο λάμβανε συνεχώς κακές κριτικές για το αργό του service, ανέθεσε σε μια εταιρία να ερευνήσει τις αιτίες του προβλήματος.
Read More…
Posted by: katpetrou | 30/04/2014

OHSAS 18001 standard

30/4/2014, World Day for Safety and Health at Work και Ελληνιστί : Παγκόσμια Ημέρα, για την Υγιεινή και την Ασφάλεια στους χώρους Εργασίας.

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Για όσους ακόμα εργάζονται στην Ελλάδα, αλλά και  για τους πελάτες τους, είναι επιτακτική ανάγκη, οι επιχειρήσεις να λαμβάνουν τα απαραίτητα προληπτικά μέτρα προστασίας και ελέγχων.

Το OHSAS 18001, παρέχει μία διεθνώς αναγνωρισμένη πλέον προδιαγραφή που χρησιμεύει στην δόμηση ενός αποτελεσματικού Συστήματος.

Posted by: katpetrou | 25/04/2014

Ασφάλεια Τροφίμων Marbella Corfu

Για άλλη μια χρονιά, υποστηρίζουμε την Marbella, στην συντήρηση του Συστήματος Ασφάλειας Τροφίμων των εστιατορίων της, κατα ISO 22000.

Marbella Beach Hotel Corfu ★★★★★

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Everyone in business today is being asked to do more with less. There is constant pressure to improve performance, maintain growth and beat the numbers. From large multinationals to independent contractors, increasing efficiency is top priority. Here are five tips that you will help you grow your business, without adding more overhead:

Automate tasks with software. Lots of tools are now available that allow for many manual tasks to be automated. For example, social media management tools such as Buffer or HootSuite let you queue up content and have it post automatically. They also let you manage social media as a team, instead of as individuals. Most blogging software also has similar functions. Set up content to post in advance, which frees you up to focus on generating new material.

Related: A Social Media Makeover in Just 7 Days

Email marketing can also easily be automated. Low-priced software from vendors such as Hubspot and Marketo allow small companies to build automated customer relationship management systems that rival the sophistication of what Amazon has had for years.

Consider what other tasks you can automate, such as billing or accounting. Even public relations teams can set up daily searches to look for relevant articles based on keywords, instead of reading each headline one by one.

Focus on scalable channels and ignore everything else. Email is still the most cost-efficient and scalable channel. Every organization should have an email strategy. Even the smallest retailer can effectively use email to drive additional in-store traffic or online sales. Digital advertising and social media are also scalable and both require very little money to get started. While it does take time and effort to build a social media following, once you have it in place, it’s powerful and effective.

Door-to-door selling, cold calling and other traditional methods of sales are not scalable. Instead of adding headcount to sales, focus on giving your sales team more warm leads to follow up on. Make the sales team more efficient, rather than larger.

Build your business through referrals. Referrals are a simple way to grow a business. Asking customers for referrals directly is low-hanging fruit that everyone should take advantage of. But why stop there? It’s simple to develop a rewards system to encourage customer referrals. This is a popular technique with many retailers and consumer brands. But business-to-business companies can also adopt this by providing incentives or rewards to customers for referrals or loyalty.

Related: Want to Thrive Like AirBnB and Uber? Build Growth Into Your Company’s DNA.

The absolute best way to accomplish this though is to incorporate sharing into your product. This approach has been exploited over and over again by many Silicon Valley companies such as Facebook, Dropbox, AirBnB or even Yelp. Their products require them to be shared in order to be used effectively.

Be an efficient leader and project manager. Effectively managing your own time is another key area that will help you improve the overall efficiency of your business. Focus on efficient business communications by training people to contact you by email instead of by phone. Why? Email is searchable, scalable, documented, available 24/7 in the cloud and there are a host of productivity tools available to become even more effective with it.

Become a planing ace, and schedule your entire week in advance. In order to be effective at this, your calendar must be sacrosanct. If it’s not on your schedule, then the meeting shouldn’t take place. This takes discipline to implement. Be polite but firm with people and they will respect it and get on board. Another great tip is to utilize cloud-based tools such as Dropbox, Google Docs, Asana, Basecamp and Box. This will allow you to easily share important documents with people and work collaboratively. With all your files in the cloud, you can work anywhere at anytime, even without your workstation.

Don’t aim for perfection. Be smart when implementing any of these ideas. Find small opportunities to test and learn as you go. Some of these ideas will require a significant amount of investment, social media for example, before it will yield measurable results. That doesn’t mean you should give up on it, it means that you need to invest in multiple areas at the same time. Scale the ones that show results and nurture the other ones.

Aim to improve the quality over the long term by making each iteration slightly better. Don’t worry about getting it right on the first try — you won’t. It’s repeated often in my office that the first iPhone shipped without a copy/paste function, and that didn’t stop Apple from launching it. When in doubt, just remember what’s painted in the hall at Facebook: “Done is better than perfect.”

BY

Posted by: katpetrou | 26/01/2013

The New 4 Ps of Marketing

4ps2The four Ps of marketing, also known as the producer-oriented model, have been used by marketers around the world for decades.

Defined by marketer Jerome McCarthy, the 4P’s advocates a focus on Product, Price, Promotion and Place.

Recently, though, the growing influence of the Web has made these classic principles look a bit archaic in light of the new relationship that businesses have with customers.

In a day where customers seem to know everything about your business, the old marketing mix that the 4Ps offers is increasingly at odds with how business is done today. Read More…

Posted by: katpetrou | 17/01/2013

ΕΣΠΑ 2007-2013

Από τις 25 Φεβρουαρίου έως τις 25 Απριλίου 2013 θα διαρκέσει η περίοδος υποβολής προτάσεων για ένταξη στο πρόγραμμα «Ενίσχυση Μικρομεσαίων Επιχειρήσεων που δραστηριοποιούνται στους τομείς Μεταποίησης, Τουρισμού, Εμπορίου – Υπηρεσιών, στο πλαίσιο του ΕΣΠΑ 2007-2013», δημόσιας δαπάνης 456 εκατ. ευρώ.

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